Terms & Conditions my11b

Meaning of Key Terms

In this document, the following terms carry the meanings as stated:

• "Platform" — refers to the my11b website accessible at https://my11b.app and all related services.
• "Player" or "User" — refers to any individual who registers and uses the my11b platform.
• "Account" — refers to the personal profile registered by a player to access the platform's services.
• "Funds" — refers to money held in a player's account for betting purposes.
• "Bonus" — refers to any additional credits or benefits granted by the platform to a player.
• "Wagering Requirement" — refers to the number of times the bonus amount must be rolled over before winnings can be processed for withdrawal.

Registration Eligibility Requirements

To register an account at my11b, players must meet the following requirements without exception:

• At least 21 years of age on the date of registration.
• A Malaysian citizen or lawful permanent resident.
• Have the legal capacity to enter into a binding agreement.
• Not located in any territory where online gambling is prohibited.
• Have not previously been banned or blocked from the my11b platform.

Account Security and Confidentiality

Players are fully responsible for maintaining the confidentiality of their login information including username and password. my11b will not be liable for any loss resulting from unauthorised access caused by a player's own negligence. Any suspicious activity must be reported to our support team immediately via live chat or email at [email protected].

One Account Per Player

Each player is only permitted to hold one active account. Registering multiple accounts by one individual is a serious violation of these terms. my11b uses an advanced detection system to identify multiple accounts, and action will be taken including closing all related accounts and forfeiting all accumulated funds and bonuses.

Deposit Methods and Limits

my11b accepts deposits through payment methods supported by the platform, namely Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies including USDT, BTC and ETH. The minimum deposit per transaction is RM50. All deposits are processed in Malaysian Ringgit (RM) or the current equivalent value for cryptocurrency.

Withdrawal Procedure and Limits

Withdrawals can be made using the same methods as deposits. The minimum withdrawal amount is RM50. Withdrawal processing time is between 15 minutes and 2 hours depending on the chosen method and system conditions. The first withdrawal may require an additional identity verification process to ensure transaction security.

Withdrawal of Bonus Funds

Funds originating from bonuses or promotions cannot be withdrawn directly. Players must first meet the specified wagering requirements before winnings derived from bonus funds are eligible for withdrawal. The specific wagering requirements for each bonus are clearly stated in the promotions section.

150% Welcome Bonus Up to RM300

New players who make their first deposit are eligible to receive a welcome bonus of 150% of the deposit amount up to a maximum of RM300. This bonus is subject to a wagering requirement of 20 times the bonus amount before any winnings can be withdrawn.

Approved calculation examples:

• Deposit RM100 → bonus RM150 → account balance RM250 → wagering requirement RM150 × 20 = RM3,000
• Deposit RM600 → bonus RM300 → account balance RM900 → wagering requirement RM300 × 20 = RM6,000

VIP Programme and Weekly Cashback

my11b offers a three-tier VIP programme for loyal players. Each tier provides a different weekly cashback benefit:

• Bronze Tier — weekly cashback up to 0.3%
• Silver Tier — weekly cashback up to 0.7%
• Gold Tier — weekly cashback up to 1.0%

Progression to a higher tier depends on the player's activity and level of engagement on the platform. Cashback is calculated based on betting activity during the relevant week.

General Terms for All Promotions

• Each promotion can only be claimed once unless stated otherwise.
• Bonuses cannot be combined with other promotions unless clearly stated.
• my11b reserves the right to cancel or modify any promotion at any time.
• Any attempt to abuse the bonus system will result in account closure.
• All promotions are for legitimate player entertainment only.

Fair Play During Gaming

All players are expected to act honestly and fairly when using the my11b platform. The use of automation software, bots, or any technological tool that provides an unfair advantage is strictly prohibited. my11b uses a certified random number generator (RNG) to ensure fairness across all games.

Prohibited Activities

• Collusion or illegal cooperation between two or more players to manipulate game outcomes.
• Use of insider information or cheating methods in any form of betting.
• Money laundering or illegal financial activity through the platform.
• Creating an account in another person's name or using false information.
• Reselling account access to third parties.

Game Outcome Disputes

In the event of any technical fault or system disruption during a game session, my11b reserves the right to void the round in question and return the bet amount to the player. Results displayed in our system are final. Any dispute must be submitted to our support team within 72 hours of the incident.

Collection and Use of Information

my11b collects players' personal information including name, date of birth, phone number, email, and payment information solely for identity verification, transaction processing, and service improvement purposes. This information will not be shared with third parties without the player's consent unless required by law or a regulatory authority.

Use of Cookies and Session Data

The my11b platform uses cookies and other tracking technologies to improve the user experience, ensure the platform functions properly, and identify any suspicious activity. By continuing to use the platform, you agree to the use of cookies as set out in our Privacy Policy.

Voluntary Closure by Player

Players may request account closure at any time by contacting the my11b support team via live chat or email at [email protected]. Before the account is closed, all eligible fund balances will be processed for withdrawal following the standard procedure. Bonus funds that have not met the wagering requirements are not eligible for withdrawal.

Closure by my11b

my11b reserves the right to suspend or close any account without prior notice in the event of a breach of these terms and conditions, fraudulent or suspicious activity, bonus system abuse, or any action that compromises the integrity of the platform or other players. Players whose accounts are closed for these reasons may not be eligible to claim any remaining balance in that account.

Responsible Self-Exclusion

Players who feel that gambling is beginning to have a negative impact may apply for a temporary or permanent self-exclusion. This option is available through the player's account or by contacting the support team. During the self-exclusion period, all access to the platform will be fully blocked. For more information, visit our Responsible Gambling page.

Platform Liability Limits

my11b is not liable for any indirect, incidental, or consequential losses experienced by players as a result of using or being unable to use the platform. This includes but is not limited to financial losses due to technical faults, internet service disruptions, or instability in third-party payment systems.

Service Disruptions

The my11b platform may be unavailable from time to time due to scheduled maintenance or unforeseen circumstances. my11b will endeavour to minimise disruptions and notify players in advance where possible. No compensation will be given for service disruption periods that are not caused by platform negligence.

Licensing and Regulation

my11b operates under a valid international licence and is subject to regulatory requirements under that licensing jurisdiction. The platform complies with all legal requirements relating to online gambling, consumer protection, and anti-money laundering (AML).

Dispute Resolution

Any dispute arising from the use of the my11b platform shall first be resolved through voluntary negotiation between the player and the my11b support team. If a resolution cannot be reached, the matter will be referred to the arbitration body designated under our licensing jurisdiction. Players agree that this procedure is the agreed method for resolving any dispute.

How to Contact Us

For any enquiries relating to these terms and conditions, players may contact the my11b support team, which operates 24 hours a day, 7 days a week in Malay and English, via live chat on the platform or by email at [email protected].