Play With Awareness and Responsibility
my11b believes that online gambling should remain an enjoyable form of entertainment, not a source of stress. This page explains our approach, the control tools available, and how to get support when you need it.
Our Commitment
Six Pillars of Responsible Gambling at my11b
We provide a clear framework so every player can enjoy this platform in a controlled and informed way.
21+ Age Verification
my11b only accepts members aged 21 and above. The registration process includes age verification to ensure the platform cannot be accessed by individuals below the set age limit.
Personal Deposit Limits
You can set your own daily, weekly, or monthly deposit limits through your account. This helps you maintain control over your spending and ensures the limits you set are enforced by the system.
Session Time Limits
Set a maximum play time for a single session. When the time limit is reached, the system will notify you or end the session automatically so you do not lose track of time.
Self-Exclusion
If you feel you need a break from gambling activity, you can request self-exclusion through our customer support. Your account will be suspended temporarily or permanently according to your request.
Loss Limits
In addition to deposit limits, you can also set a maximum loss limit within a given period. When this limit is reached, the system will block any new bets until that period ends.
24/7 Support
The my11b support team is available at all times via live chat and email, in Malay and English. Any enquiry related to responsible gambling will be handled with care and confidentiality.
Recognise the Early Signs
Signs That Gambling Is Starting to Go Too Far
Many players do not realise when their gambling habits begin to shift into something more serious. Identifying early signs is an important first step. If you or someone you know is showing any of the patterns below, it is time to pause and seek help.
Always Remember
Gambling should be entertainment, not a way to solve financial or emotional problems. If you start gambling to recover money you have already lost, this is a warning sign that needs to be addressed right away.
⚠️ Seek support early — before the problem gets worse.
Feeling compelled to gamble to recover lost money, and continuing to increase bets even as the situation gets worse.
Borrowing money from family members or friends, or using emergency savings for gambling.
Hiding gambling activity from loved ones or lying about how much time and money has been spent.
Feeling restless, uncomfortable, or irritable when trying to cut back or stop gambling.
Neglecting work, family, or social responsibilities because too much time is being spent on gambling.
Needing to bet with increasingly larger amounts of money to feel the same satisfaction or excitement as before.
Frequently thinking about gambling — planning the next session, thinking about how to get money to gamble, or replaying past gambling experiences.
How We Help
my11b's Structured Approach
Responsible gambling is not just a slogan — it is reflected in real policies and procedures in my11b's day-to-day operations.
Staff Training
Our customer support team is trained to identify players who may need help and to respond with empathy and accuracy.
Play Pattern Monitoring
Our system monitors player activity patterns. Sudden changes in playing behaviour can trigger an internal review to ensure player wellbeing.
Real-Time Information
Players are informed of the amount of time and money spent in each session so that decisions to continue playing are based on clear information.
Simple Exclusion Process
Requesting self-exclusion at my11b is straightforward and confidential. Contact our support via live chat or email and we will process your request without further questions.
🛡️ my11b operates under international licensing and complies with established responsible gambling guidelines. We do not accept members under the age of 21 and take active steps to prevent misuse of this platform. Money deposited into your account is for entertainment purposes only — never use money you cannot afford to lose.
Frequently Asked Questions
Responsible Gambling Questions
Answers to frequently asked questions about self-control tools and support available at my11b.
Start Safely
Explore my11b with a Clear Mind
Register your account today, set your personal limits from the start, and enjoy a range of slot games, live casino, and sports betting in a controlled and responsible way.
For players aged 21 and above only. Operates under international licensing.