Privacy Policy my11b

This Privacy Policy is issued by my11b to explain how we manage personal information collected through the website at my11b.app, the mobile application and any related service channels. This policy applies to all users who register an account, browse our platform, make deposits or withdrawals, contact the support team, or use any of the features offered.

By using the my11b platform, you acknowledge that you have read, understood and agreed to the terms stated in this policy. If you do not agree with any part of it, please stop using the platform and contact us to close your account.

my11b operates under international licensing and complies with data protection standards set by the relevant regulatory authorities. All players must be 21 years of age or above.

We collect various categories of information to ensure the services we provide run smoothly, securely and in accordance with regulatory requirements.

• Registration information: full name, date of birth, MyKad number or valid identification document, email address, mobile phone number.
• Financial information: e-wallet details (Touch 'n Go eWallet, ShopeePay), bank account number for FPX or DuitNow purposes, and deposit and withdrawal transaction history.
• Usage data: access logs, IP address, device and browser type, pages visited, session duration and game records.
• Communications: live chat conversation records, emails received via [email protected] and any feedback you provide.
• Optional information: language preferences, account settings and other information you provide voluntarily while using the platform.

The information we collect is used solely for the purposes stated below. None of your information will be used for any other purpose without your explicit consent.

• Verifying your identity during account registration and in accordance with Know Your Customer (KYC) requirements mandated by the authorities.
• Processing deposits and withdrawals securely. The minimum deposit is RM50 and withdrawals also start from RM50.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related information, policy updates, security notices and relevant promotional information — subject to your communication preferences.
• Detecting and preventing fraud, money laundering and other illegal activities.
• Analysing usage patterns in aggregate to improve the user experience on our platform.
• Fulfilling legal responsibilities and relevant regulatory compliance requirements.

my11b does not share your personal information with outside parties except in the following circumstances, and each such sharing is subject to strict confidentiality agreements:

• Payment processors: information required to complete transactions through Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency networks.
• Technology providers: infrastructure and software vendors that help us run platform operations, subject to binding data processing agreements.
• Regulatory bodies: when required by law, court order or the direction of a relevant regulatory authority.
• Fraud investigators: in situations where there is suspected fraud, money laundering or a serious security threat.

In all of the above cases, we ensure that information shared is limited to only what is necessary, and our partners are bound by the same confidentiality obligations that we hold ourselves to.

my11b uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small files stored on your device that help us recognise you during subsequent visits.

• Essential cookies: required for basic platform functions such as login session verification and security preferences — cannot be disabled.
• Analytical cookies: collect usage data anonymously to help us understand how users interact with the platform.
• Functional cookies: store your preferences such as language and display settings so you do not need to re-confirm them each time.

You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the my11b platform.

As a my11b user, you have the following rights regarding your personal information:

• Right of access: you can request a copy of the personal information we hold about you.
• Right to rectification: if any information is inaccurate or incomplete, you can ask us to update it.
• Right to erasure: in certain circumstances, you can request that we delete your personal information, subject to any active legal obligations.
• Right to restrict processing: you can ask us to limit how we use your data in certain circumstances.
• Right to object: you can object to the processing of your data for specific purposes such as direct marketing.
• Right to data portability: you can request your data in a machine-readable format for transfer to another provider.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will acknowledge your request within a reasonable timeframe.

my11b implements various technical and organisational security measures to protect your data from unauthorised access, loss, or misuse:

• SSL/TLS encryption for all data communication between your device and our servers.
• Password storage using strong cryptographic hashing algorithms.
• Role-based access controls to ensure only authorised staff can access sensitive data.
• Continuous system monitoring to detect unusual activity or intrusion attempts.
• Regular security audits by independent parties to assess the effectiveness of existing controls.
• A clear incident response plan in the event of any data breach.

The my11b platform is strictly for individuals aged 21 and above only. We do not knowingly collect or process personal information of individuals under the age of 21.

During registration, you are required to confirm that you have reached the minimum age requirement. If we find that an account has been registered by an underage individual, the account will be suspended immediately, all balances will be returned in accordance with established procedures, and all related information will be deleted.

If you suspect that a child or person under 21 years of age has accessed this platform, please contact us immediately at [email protected].

As my11b operates under an international licence, some data processing may take place outside Malaysia. In all such cases, we ensure that data transfers are carried out through appropriate protection mechanisms, including data transfer agreements that meet adopted international standards.

We select technology and data processing partners who comply with data protection standards equivalent to or stricter than those applicable in Malaysia.

my11b reserves the right to update this Privacy Policy from time to time to reflect changes in our operations, new legal requirements, or evolving industry practices. Each new version will include a clear update date at the top of this document.

For significant changes, we will notify you via a notice displayed on the platform or by email to the address you registered with. Continued use of the platform after the effective date of such changes is considered your acceptance of the updated terms.

You are encouraged to review this page periodically to ensure you are always aware of how we manage your information. The latest version of this Privacy Policy is always accessible via the link in the footer of our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data, our team is ready to assist through the following channels:

• Live Chat: available 24 hours a day, 7 days a week directly within the my11b platform.
• Email: [email protected]

Our team operates in Malay and English. We aim to respond to every enquiry as promptly as possible, and for data-related requests, the process will be carried out in accordance with established internal procedures.